Code of Ethics
We are committed to better performance.
Welcome to the Magnekon transparency module. In this part of the process, you must be as transparent, objective, and honest as possible when describing the cause of your complaint since decisions that may affect third parties will depend on it.
We remind you that your complaint can be anonymous or personalized.
Grievance Box
Do you want to send a complaint?
Please choose the mechanism you wish to send in the complaint.
In this part of the process, you must be as transparent, objective, and honest as possible since decisions affecting third parties depend on it.
Complaint Mailbox
To report, register or do it anonymously. In any case, the information you provide will be confidential.
Complaint Hotline
If you are in Mexico, please dial the following number (toll-free): 800-04-38422 (ETICA). If you are outside of Mexico, we recommend using electronic means.
